WARRANTY CLAIM PROCEDURE
1) Contact ZEE Systems, Inc. via email, phone or fax to receive a RMA “Return Materials Authorization” number. This number will track your product at our facility. For ZEE Systems, Inc. contact information visit our website at www.zeesystemsinc.com.
Return transportation charges are to be paid by the customer. If warranty is allowed ZEE Systems, Inc. will return the unit(s) freight prepaid via the same incoming carrier method.
2) Please ship your unit freight prepaid to:
ZEE Systems, Inc.
406 W. Rhapsody
San Antonio, TX 78216
3) Please mark the outside of the box with “RMA#######”.
4) Please reference the RMA number on all paper work sent with the returned part(s).
Material returned without our authorization will not be accepted for warranty.
All freight damage claims must be made within five days after receipt of material.
Units must be received complete and assembled with tamper seals unbroken. In some cases ZEE will authorize some disassembly for troubleshooting in the field. Contact Kevin Zaiontz (x202) at ZEE to obtain permission prior to disassembly to maintain warranty eligibility. This permission will be noted on our in house RMA document information.
ZEE Systems, Inc. may repair or replace component(s) found to be in warranty which have a defect. The time remaining on the warranty will continue from the original purchase date (not start over).
If the component is out of warranty or inspection indicates the failure was caused by conditions, not covered by warranty, i.e. misuse, damage, operating outside of specifications, unauthorized design change or customer modification, a quote for repairs will be issued prior to repairs. A minimum inspection fee of $50.00 will be charged to each out of warranty item, as well as in warranty parts found to have no defects, even if the unit is scrapped at our facility. Customer is responsible for return transportation charges for items not covered under warranty.
Normal scheduled service and product maintenance is not covered under warranty. It is the responsibility of the end user to maintain their components in accordance with published maintenance schedules.
5) Please provide the following information with the item(s):
RMA number
Shipping/Billing information
Purchase Order number
Part Number
Serial Number or original ZEE Invoice number
(must provide S/N if unit was received from an OEM or distributor)
TSN (if known)
Description of Failure (if known)
Any pertinent information that will be helpful in documenting your warranty claim.
CONDITIONAL WARRANTY
ZEE Systems, Inc. warrants all components to be free from defects in material and workmanship when operated under its designed and intended use for period of one installed year or 1,000 (one thousand) operating hours which ever comes first.
This warranty provides that during the warranty period any component that fails or does not operate within design specification may be repaired or replaced at no charge to the customer. No agreement or promise is made to reimburse for labor or refrigerant losses or loss of use involved in the replacement of these components.
Components operated in a manner for which it was not intended or due to operator error, accidental or intentional misuse are not covered under this warranty.
Components damaged in shipment are not covered under this warranty. Claims for such damage should be processed through the carrier.
Defective parts must be returned to ZEE Systems, Inc. in accordance with the WARRANTY CLAIM PROCEDURE shown above. ZEE Systems, Inc. retains final judgment regarding warranty determination until suspect component is inspected and cause of failure is determined.
ZEE Systems, Inc. will retain all components or information on which a warranty judgment is made for observation by the customer.
There are no representations, warranties, or conditions, expressed or implied, statutory or otherwise, except those contained herein. ZEE Systems, Inc. assumes no liability for damages, losses or injuries, direct or consequential, that may arise from use or inability to use its products.
ENGINEERING DESIGN RESPONSIBILITY
ZEE Systems, Inc. reserves the right to make engineering changes and improvements which do not effect the fit, form or function, including part number changes and superseding part numbers, to all parts under ZEE’s design control without prior notification.
Changes that could effect the fit, form or function of the part or system will, at ZEE’s discretion, be made with written notification to the engineering, purchasing or agency representative.